How Our Free Skin Consultation Works

Some of the most effective skincare we stock — including several ZO Skin Health formulas — is consultation-only. That isn't a sales hurdle; it's how medical-grade skincare should be sold. Here's exactly what happens, and how quick it actually is.

Step 1 — A short online questionnaire (about 3 minutes)

The consultation covers two areas: your skin profile (skin type, main concerns, current routine, retinoid experience, sun protection habits) and a brief medical screening (medications, allergies, pregnancy status, skin conditions). Every question exists for a reason — usually to rule a product in or out safely.

Step 2 — A qualified professional reviews your answers

A real person reviews every submission. They check your answers for anything that would make a product unsuitable — for example, retinoids during pregnancy, or high-strength acids on a compromised barrier — and put together a routine matched to your skin and experience level.

Step 3 — Your prescription arrives by email

You'll receive a personal email with your recommended routine and a checkout link that unlocks any consultation-only products on your list. Most consultations are wrapped up the same day — you're one short conversation away from your prescription, not a week of back-and-forth.

Common questions

Is it really free?

Yes — no charge, and no obligation to buy anything afterwards.

Do I have to speak to someone on the phone?

Only if you want to. Most consultations are handled entirely through the questionnaire and email. If our expert needs to clarify something, they'll reach out on your preferred channel first.

What if a product isn't right for me?

Then we won't recommend it — and the consultation may suggest a gentler alternative from ranges like Medik8 or Avène instead. Our recommendations are reviewed for suitability, not for basket size.