Shipping policy
We dispatch all orders in discreet, plain, unbranded packaging via tracked UK delivery. This policy explains delivery costs, timescales, and what to do if something goes wrong.
Delivery charges
- Free tracked delivery on all orders over £75
- £6 flat-rate tracked delivery on orders below £75
Dispatch times
We aim to dispatch all orders within 48 hours of being placed (on working days). You will receive tracking information by email as soon as your order is on its way.
Estimated delivery
Orders are delivered within 5 working days of dispatch in all cases — typically much sooner.
Delivery areas
We currently ship within the United Kingdom only. To enquire about delivery elsewhere, please contact us at support@celsiaskin.co.uk.
Free pre-paid returns label
Every order includes a free pre-paid returns label so that returning an item is simple and costs you nothing. Please see our Refund & Returns Policy for full details.
Delays and issues
Carriers occasionally experience delays beyond our control. If your tracking has not updated within the expected window, or your parcel arrives damaged, please contact support@celsiaskin.co.uk and we will resolve it promptly.
Delivery charges, carriers, and service levels shown on this page are current and may be updated. The version on this page always reflects our live terms.